Unfortunately, we are unable to offer refunds on custom signs currently as each sign is custom made! However, if there is any fault with your sign at all within the warranty period we will fix it for you completely free of charge. If the charge is over the order value, we will not have to bear the freight. But we are willing to bear half of freight if you need.
Note: Order can't be cancelled or modified after 24 hours from payment.
Yes! We offer a 1-year warranty on our all our custom signs.
Refunds/ defects/ return of goods
1.The Seller will not refund any monies paid or accept any returns for Custom Order Products.
2.If the Goods arrive to the Buyer in a damaged state, the Buyer is required to notify the delivery agent and the Seller within 48 hours in writing inclusive of photography or a video evidence of the damage to the Goods and associated packaging to verify. Failure to comply with this request and timeframe will void the Seller obligations.
3.Due to the hand rendered nature of the Goods, they can be subject to variations and slight discolourations. Some variations in colour can also occur as a result of the computer screen and printer calibration. The Buyer acknowledges that these variations and discolourations are not a fault of the Products and accepts the potential of such occurrence.